We hope this list of FAQs will help you however if we have missed something please get in touch. schoolwear@elizabethsembroidery.com
Throughout the year we aim to have orders completed in 2 weeks, and in many cases, we can provide garments on the next day.

However, we apologise that during the summer an order may take longer due to volume, supplier stock issues and personalising each garment.

We are always happy to hear from our customers about your specific order and we will update you where you have specific concerns, please complete the contact us form here and we will endeavour to update you within 2 working days.
Contact us, we will do our best to help you. Email is our preferred method in summer, we extend our phone lines for this time however the lines can get very busy and we know this is frustrating to you our valued customer.

Email: schoolwear@elizabethsembroidery.com
Phone Number: 01642 674 973

If the item has been personalised, or a size we don’t usually carry as a stock line or is an optional school item, we may be unable to change your order. We will try our best for you but there will be times where this is not possible, apologies. Please visit of returns, refunds and exchanges page here .
No, we are very happy to complete part orders at a time that is right for you.

If you are collecting from the shop in Stockton this is no problem and there is no additional charge. You will receive an email when the order is ready. The other items will go on back order and you will receive another email when this is complete.

If you have paid for school collection, we will deliver the first part of your order ASAP, any remaining items will be delivered to the school as soon as production is complete. This will be completed with no further charges. You will receive email updates.

If you have paid for DPD delivery, we will dispatch your order once complete. If you require part orders to be sent via DPD please inform us in the notes section on the website so we can make arrangements. If you would like to update us on your preferences, please fill in the contact us form here.
We order a minimum of 11 months ahead on compulsory items for each school, our aim is to have stock available off the peg in our store in Stockton for the most popular schools. Please visit us to make an instant purchase. Many times, we can provide the garments you require within 2 weeks if the stock is available and we are always delighted when we can exceed your expectations.

Be an early bird to ensure availability.

We want to provide you with a service that makes you smile and we work very hard to achieve this aim. Sometimes, stock is not available at our suppliers and we must wait for a delivery of the items you require. This does come under pressure when orders are close to the students returning to school in September. Every parent/carer needs to ensure the student returns with all items and with 30+ years’ experience we really do understand and work very hard to support you.

We track all schools return dates throughout the year and we aim to always deliver ahead of these dates. Please order as early as possible, particularly if you need any additional requirements so that we can help you.
We offer appointments, quiet hours and LIZZoom call from the comfort of your own home.

Parents/Carers feedback is that LizZooms and quiet hours are preferred choice for additional needs.

If you book an appointment, please state in the notes that your child has additional needs and we will endeavour to allocate a senior member of the team who has experience.

We want every customer to have the best Elizabeths experience possible and being a family business we have the flexibility to be able to help in other ways, we can offer out of hours appointments and our unique LizZoom where your child can be sized in the most comfortable environment possible, their home.

We are happy to work with the requirements of your child and are happy to accommodate additional requirements where possible. Please contact our customer services team to discuss what we can do to help.

Click here for Appointments.

Click here for LizZoom.
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