Returns, Refunds & Exchanges
Our standard returns policy for items bought is 28 days. This applies to both online and in-store purchases, (exclusions apply).
If the item is unused, not personalised and accompanied by a valid proof of purchase, we’ll offer a full refund. This does not affect your statutory rights. The following items are unable to be returned: made to measure, and personalised items, items that have been altered to fit by our team or a third party, swimwear & tights.
The refund will be issued to your original payment card, usually within 3-5 working days.
If you have an issue with the quality of a product purchased from us, please return it to our store in Wellington Square, Stockton where our team will be very happy to review the garment and offer any possible solutions. We reserve the right to repair any garments.
Please note that, unless they are faulty, personalised items cannot be returned. If you have an issue with the quality of a personalised item purchased from us, please return it to the store in Wellington Square, Stockton.
If the item is unused, not personalised and accompanied by a valid proof of purchase, we’ll offer a full refund. This does not affect your statutory rights. The following items are unable to be returned: made to measure, and personalised items, items that have been altered to fit by our team or a third party, swimwear & tights.
The refund will be issued to your original payment card, usually within 3-5 working days.
If you have an issue with the quality of a product purchased from us, please return it to our store in Wellington Square, Stockton where our team will be very happy to review the garment and offer any possible solutions. We reserve the right to repair any garments.
Please note that, unless they are faulty, personalised items cannot be returned. If you have an issue with the quality of a personalised item purchased from us, please return it to the store in Wellington Square, Stockton.
Contact us, we will be very happy to help you. Please use any of the 4 following options:
1. Complete our contact us form - here.
2. Email us on Elizabeths school wear - schoolwear@elizabethsembroidery.com.
3. Visit our shop in Wellington Square, Stockton. We have many items for most schools available to purchase immediately off the peg.
4. Phone us on 01642 674973 – at peak times we open more phone lines and aim to answer all calls ASAP however the volume of calls can often lead to a significant delay. In this event, please complete the contact us form here and we aim to respond within 2 business days.
1. Complete our contact us form - here.
2. Email us on Elizabeths school wear - schoolwear@elizabethsembroidery.com.
3. Visit our shop in Wellington Square, Stockton. We have many items for most schools available to purchase immediately off the peg.
4. Phone us on 01642 674973 – at peak times we open more phone lines and aim to answer all calls ASAP however the volume of calls can often lead to a significant delay. In this event, please complete the contact us form here and we aim to respond within 2 business days.
Bring the garments as per our returns policy to us at the store with your order number – this is available on the email you received about your order.
We apologise. Let us help you as quickly as possible. Please use any of the 4 following options:
1. Complete our contact us form - here.
2. Email us on Elizabeths school wear - schoolwear@elizabethsembroidery.com.
3. Visit our shop in Wellington Square, Stockton. We have many items for most schools available to purchase immediately off the peg.
4. Phone us on 01642 674973 – at peak times we open more phone lines and aim to answer all calls ASAP however the volume of calls can often lead to a significant delay. In this event, please complete the contact us form here and we aim to respond within 2 business days.
1. Complete our contact us form - here.
2. Email us on Elizabeths school wear - schoolwear@elizabethsembroidery.com.
3. Visit our shop in Wellington Square, Stockton. We have many items for most schools available to purchase immediately off the peg.
4. Phone us on 01642 674973 – at peak times we open more phone lines and aim to answer all calls ASAP however the volume of calls can often lead to a significant delay. In this event, please complete the contact us form here and we aim to respond within 2 business days.
Check your junk/spam folder, unfortunately some emails are filtered. Add schoolwear@elizabethsembrodiery.com to your favourites and this won’t happen again.
If this hasn't resolved things, we will be very happy to hear from you. Please complete the contact us form here or email us on schoolwear@elizabethsembroidery.com and we aim to respond within 2 business days. Please ensure you give us the correct name that the order was placed with (this does create confusion!), the name of the school, pupil name and items ordered so we can complete a full and comprehensive check and get back to you quickly.
If this hasn't resolved things, we will be very happy to hear from you. Please complete the contact us form here or email us on schoolwear@elizabethsembroidery.com and we aim to respond within 2 business days. Please ensure you give us the correct name that the order was placed with (this does create confusion!), the name of the school, pupil name and items ordered so we can complete a full and comprehensive check and get back to you quickly.
Yes, however we would prefer to see you in our shop but if this is more convenient then please post to the shop where we will deal with your return within 7 days of receipt.
We don’t reimburse the cost of postage unless the garment is faulty. We reserve the right to repair.
Returns Address:
Elizabeths Embroidery
Wellington St
Wellington Square
Stockton
Teesside
TS18 1NA
We don’t reimburse the cost of postage unless the garment is faulty. We reserve the right to repair.
Returns Address:
Elizabeths Embroidery
Wellington St
Wellington Square
Stockton
Teesside
TS18 1NA
All refunds are processed with in our policy, a valid proof of receipt is required. If the garment is unused and not personalised, we can offer a credit receipt.
If you no longer require your order you will need to contact us. Due to the level of personalisation, we complete, each order would need to be checked for any eligibility for refunds.
All refunds are processed with in our policy, a valid proof of receipt is required. If the garment is unused and not personalised, we can offer a credit receipt.
Credit receipts are valid for 12 months from the date of issue, which is clearly printed on the receipt, all credit receipts must be intact, not defaced, or damaged.
Please note we can’t replace or extend credit receipt; they are the responsibility of the customer to keep safe and use within the valid period.
Please note we can’t replace or extend credit receipt; they are the responsibility of the customer to keep safe and use within the valid period.
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